Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, use our Service, or contact us. This may include:

• Name and email address
• Account credentials
• Payment and billing information (processed by our third-party payment provider)
• Content you submit to the AI chat or platform tools, including legal questions and uploaded documents
• Usage data such as pages visited, features used, and interaction patterns
• Device information including browser type, operating system, and IP address

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your queries and generate AI-powered responses
• Process payments and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activity to improve the user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity

We do not sell your personal information to third parties. We do not use the content of your legal queries to train AI models without your explicit consent.

3. Data Storage and Security

We take the security of your data seriously. We implement industry-standard technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Tenant-level data isolation for law firm accounts
• Regular security assessments and monitoring
• Access controls and authentication safeguards

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

4. Third-Party Services

We use third-party services to help us operate and improve the Service. These may include:

• Authentication providers for account sign-in
• Payment processors for billing and subscriptions
• AI model providers for generating responses
• Cloud hosting and infrastructure providers
• Analytics services to understand usage patterns

These third parties have access to your information only as needed to perform their functions and are obligated to maintain the confidentiality and security of your data.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of certain data processing activities
• The right to data portability

To exercise any of these rights, please contact us at privacy@lexivise.com. We will respond to your request within 30 days.

6. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 18, please contact us immediately.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or through the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

8. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@lexivise.com.